BASIL GREEN CLEAN privacy

Privacy Policy

Last Updated: January 1, 2024

This Privacy Policy describes how Basil Green Clean Ltd. (“we,” “us,” or “our”) collects, uses, discloses, and protects personal information obtained through our website [yourwebsite.com] (the “Site”). By using our Site or submitting your information, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information when you visit our Site, request a quote, fill out a form, or otherwise interact with us:

• Contact Information: Name, email address, phone number

• Service Information: Address, service requests, preferences, and related details

• Communication Data: Records of emails, text messages (SMS), calls, and other communications

• Technical Data: IP address, browser type, device information, pages visited, and cookies

You may choose not to provide certain information, but this may limit your ability to use some features of the Site or receive services.

2. How We Use Your Information

We use the information we collect for legitimate business purposes, including to:

• Respond to inquiries, requests, and quote submissions

• Provide and manage our services

• Communicate with you via email, SMS/text message, and phone calls, including service updates, reminders, confirmations, and marketing communications

• Improve our website, services, and customer experience

• Comply with legal and regulatory obligations

3. Email and SMS Communications (Consent)

By submitting your contact information through our Site, you expressly consent to receive communications from us, including:

• Transactional messages (e.g., confirmations, reminders)

• Service-related updates

• Promotional and marketing messages via email and SMS/text message

Message and data rates may apply. Consent is not a condition of purchase.

You may opt out at any time:

• Email: Click the “unsubscribe” link in any email

• SMS: Reply STOP to any text message

Opt-out requests will be processed promptly in accordance with applicable laws, including Canada’s Anti-Spam Legislation (CASL), where applicable.

4. Cookies and Tracking Technologies

We may use cookies, pixels, and similar technologies to:

• Analyze website traffic and usage

• Remember user preferences

• Improve site functionality and marketing effectiveness

You can modify your browser settings to decline cookies; however, some features of the Site may not function properly.

5. How We Share Your Information

We do not sell your personal information.

We may share, store, and process your information with trusted third‑party service providers and platforms that help us operate our business, including but not limited to:

• Email and communication platforms (e.g., Gmail)

• Customer relationship management (CRM) systems (e.g., HubSpot, GoHighLevel, and other CRM platforms)

• Scheduling, operations, and automation tools

• Payment processing and accounting platforms (e.g., Stripe, QuickBooks)

• Marketing, analytics, and advertising platforms

These third parties may store and process your personal information on our behalf across multiple systems and servers, including servers located outside your province, state, or country.

All third‑party providers are contractually required to:

• Use your information only for authorized business purposes

• Maintain appropriate security and confidentiality safeguards

• Comply with applicable privacy and data‑protection laws

We may also disclose personal information where required by law, regulation, legal process, or to protect our legal rights.

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

7. Data Security

We take reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Request access to the personal information we hold about you

• Request corrections or updates to your information

• Withdraw consent to marketing communications

• Request deletion of your personal information, subject to legal requirements

To exercise your rights, contact us using the information below.

9. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies.

10. Children’s Privacy

Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Continued use of the Site after changes constitutes acceptance of the revised policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

Basil Green Clean Ltd.
Email: info@basilgreenclean.com
Phone: 604-907-1252
Address: 6688 120 St #102, Surrey, BC V3W 1T8

By using this Site and submitting your information, you acknowledge that you have read, understood, and agree to this Privacy Policy.